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Thursday, July 25
 

7:30am

Breakfast
Thursday July 25, 2019 7:30am - 8:30am
Dining Commons

9:00am

Opening Session
Speakers
avatar for Mark Sullivan

Mark Sullivan

IDS Project Executive Director, SUNY Geneso
Mark Sullivan is the Executive Director of the IDS Project and helped to create the IDS Project in 2004 with Ed Rivenburgh as they traveled throughout New York State sharing the benefits of cooperative optimization, innovation, and mentoring. Mark developed many of the original tools... Read More →


Thursday July 25, 2019 9:00am - 9:15am
Strebel Auditorium

9:15am

Keynote: Jill Morris, PALCI
Speakers

Thursday July 25, 2019 9:15am - 10:15am
Strebel Auditorium

10:15am

Break
Thursday July 25, 2019 10:15am - 10:45am
Strebel Lounge

10:45am

Atlas Update
Join Atlas Systems for an update on ILLiad 9.1 and beyond!

Speakers

Thursday July 25, 2019 10:45am - 11:45am
Strebel Auditorium

12:00pm

Lunch
Thursday July 25, 2019 12:00pm - 1:00pm
Dining Commons

1:10pm

Article Galaxy Scholar - Your Collection Development Safety Net
Reprints Desk will provide an overview of the Article Galaxy Scholar Collection of journal articles with special copyright royalty rates and demonstrate how our services streamlines article acquisition workflows both directly and through integrations with systems such as EBSCO, Alma, ILLiad, IDS and RapidILL. We will also provide a brief demo of the Article Galaxy Scholar Platform currently in development, which will provide semi-automated mediation service for on-demand document delivery. ​

Speakers

Thursday July 25, 2019 1:10pm - 2:00pm
Library Concourse

1:10pm

SCELC's Shared Print Program
In 2016 the Statewide California Electronic Library Consortium (SCELC) launched a program as part of a North American effort to preserve print monographs and make them available for sharing now and for future generations. Now in its second cohort, SCELC's Shared Print Program numbers 26 libraries that have undergone Collection Data Analysis using OCLC's GreenGlass software to understand the uniqueness and overlap among participants' collections. Comparison with other library groupings has helped to establish a fair retention model that allows libraries to share the responsibility and costs of maintaining print collections and reclaim library space for other purposes.
SCELC's is a distributed retention plan that seeks to "Promote broad availability and long-term sustainability of library collections". We are now emphasizing flexibility of participation and exploring methods of gathering resource sharing data to gauge the program's success. Challenges ahead include replacing lost or damaged retentions and transfering a rentention commitment to another partner.
Please join us to learn of this successful, budding program.


Thursday July 25, 2019 1:10pm - 2:00pm
Boehlert Conference Room

1:10pm

Tis Clear as Mud...Excavating Renewals with ALMA
Getting ready to adopt ALMA? Curious about what renewals might look like in ALMA and Illiad? New systems and workflows often generate unexpected challenges (and opportunities) in workflows and services. In this presentation, you will learn how the Ithaca College ILL department approached the challenges and new workflows associated with the renewal process in ALMA and Illiad. The presentation will include information on configuration, problems, our solutions, and our use of IDS Logic.

Speakers

Thursday July 25, 2019 1:10pm - 2:00pm
Strebel Auditorium

2:10pm

Open Discussion on Purchase on Demand
Kourtney Blackburn will facilitate an open discussion on Purchase on Demand.

Moderators
Thursday July 25, 2019 2:10pm - 3:00pm
Library Concourse

2:10pm

Professional Development for Interlibrary Loan Specialists
Interlibrary loan specialists who want to learn more about everything from the details of managing daily borrowing and lending transactions to contributing to the future of libraries and library resource sharing can do so by joining professional organizations, as well as attending and presenting at library conferences and writing for library publications. This presentation will cover how we can all get more involved with groups such as ALA RUSA STARS and the Rethinking Resource Sharing Initiative, as well as share information about The Journal of Interlibrary Loan, Document Delivery & Electronic Reserves and more.

Speakers

Thursday July 25, 2019 2:10pm - 3:00pm
Boehlert Conference Room

2:10pm

Is It Worth It? A Conversation on the Costs of Lost Item Invoicing.
Thanks to library resource sharing, millions of books and other physical items are circulated each year via interlibrary loan to support readers everywhere.  Given the sheer volume of transactions, it is unsurprising that a small percentage of items get lost or damaged in the process.  Many lenders bill for every item that is lost or damaged, regardless of whether the item will be replaced. However, invoicing and processing replacement payments often involves significant work, for both lenders and borrowers. In this discussion, we consider the real costs and benefits of invoicing and explore whether there may not be better alternatives—such as invoicing less as a community, and expanding payment options—that could lower the burden on both sides while maintaining the borrower’s responsibility and the integrity and fairness of the system as a whole.

Speakers
JF

Jason F.C. Clarke

Harvard University
MM

Michelle Marie Lee

Dartmouth College
SC

Silvia Cho

The Graduate Center, CUNY
ZL

Zack Lane

Columbia University


Thursday July 25, 2019 2:10pm - 3:00pm
Strebel Auditorium

3:00pm

Break
Thursday July 25, 2019 3:00pm - 3:30pm
Strebel Lounge

3:40pm

Changes are Coming Very Soon: Managing Change so That Change Doesn't Manage Us
Technology changes are an important and inevitable part of providing library services if we are to meet the needs of our users.
When a decision is made to migrate to a new system, or implement new software, workflow changes are often part of the discussion.
This can be a challenging task when the previous system has been used for years, if not decades. How do staff make the transition from existing workflows to new workflows? In this presentation, we will discuss how change can affect our daily work, personalities, communication styles and work within teams. Attendees will learn skills they can use to understand and manage the process of change as it relates to workflows. Included will be a bibliography of resources that may be helpful in learning more about the process of change.

Speakers

Thursday July 25, 2019 3:40pm - 4:30pm
Library Concourse

3:40pm

One-Click Requesting Using the ILLiad API
Millersville University is using the ILLiad API to allow known users to submit some requests directly from discovery into ILLiad in a single click. Using OpenAthens (any SAML service will do) to support a single sign on approach to accessing library resources and services, Millersville is utilizing simple EBSCO custom-link logic in conjunction with the ILLiad API to allow users to place requests into ILLiad. All users will be able to avoid logging into ILLiad and in many cases have their request submitted without seeing a pre-populated ILLiad submission form. In use cases where the library is confident that bibliographic data is sufficiently robust or where custom-link logic can determine that appropriate metadata elements are present to process a request, the user facing “request it” link will simply take the metadata, the user’s username (passed via a live SAML authentication token) and place the request into ILLiad. Learn how Millersville is taking a tiered approach to single-click request submission that is “un-reviewed” by patrons prior to submission and how the API can address “first time” users of ILLiad without an extant ILLiad account. A moderate understanding of terminology will be expected, but this is not an in-depth technical presentation.

Speakers

Thursday July 25, 2019 3:40pm - 4:30pm
Boehlert Conference Room

3:40pm

Alma and Primo VE Request Services: Making Your Links Play Well Together
Untangle the mystery and myriad of request options within Primo VE by discovering when and how you can display ILLiad, hold requests, and Alma resource sharing requests based on availability, presence of other request links, and user groups. This session will explore General Electronic Services and Display Logic Rules as well as touch upon OpenURL parameters.


Thursday July 25, 2019 3:40pm - 4:30pm
Strebel Auditorium

5:00pm

6:30pm

Dinner
Thursday July 25, 2019 6:30pm - 8:00pm
Dining Commons

8:00pm

Conference Celebration
Thursday July 25, 2019 8:00pm - 11:00pm
Strebel Lounge
 
Friday, July 26
 

7:30am

Breakfast
Friday July 26, 2019 7:30am - 8:30am
Dining Commons

8:45am

OCLC Update
Join Cathy King for an update on how OCLC is researching and developing services that enable the library on-demand and address everything from the initial search to the delivery of requested materials.

Speakers

Friday July 26, 2019 8:45am - 9:45am
Strebel Auditorium

9:55am

Using Twilio to provide text message notifications
Using Twilio to provide text message notifications to patrons for due dates and other information.

Speakers

Friday July 26, 2019 9:55am - 10:45am
Library Concourse

9:55am

What patrons want – development end success of Document Delivery service at NYMC HSL.
At New York Medical College, Health Sciences Library, Interlibrary Loan Department is small, active, evolving group that provides service to faculty, employees, students, and residents from NYMC and 5 other Hospital Locations. No library has it all and NYMC community values opportunity to receive materials they need in rapid turnaround time between few hours for most journal articles and few days for more obscure requests.But since 2011 is not just about inter-library loan anymore. In response to patrons need there has been emphasis on filling requests from our own collection offering Scan on Demand (document delivery) service. In this presentation I would like to 1. Discuss development and success of the “Scan on Demand” service. Migration from dissatisfaction and confusion tAt New York Medical College, Health Sciences Library, Interlibrary Loan Department is small, active, evolving group that provides service to faculty, employees, students, and residents from NYMC and 5 other Hospital Locations. No library has it all and NYMC community values opportunity to receive materials they need in rapid turnaround time between few hours for most journal articles and few days for more obscure requests.But since 2011 is not just about inter-library loan anymore. In response to patrons need there has been emphasis on filling requests from our own collection offering Scan on Demand (document delivery) service. In this presentation I would like to 1. Discuss development and success of the “Scan on Demand” service. Migration from dissatisfaction and confusion to gratification and accomplishment in patron view as well as from frustration of saying ‘no’ to the request to empowering ability of fulfilling patrons needs. 2. Share some surprising outcomes, like workflow modifications, better collaboration with Reference and Technical Processing Departments, 3. Give overview of survey conducted among IDS libraries on Document Delivery service status. Which libraries offer the service, who do they serve, what do they provide? Why some do not offer this service?4. Lastly, I would like to open discussion on practice, achievements, challenges, and plans for document delivery in fast pace of today’s libraries, the place for Document Delivery in the Library on demand.o gratification and accomplishment in patron view as well as from frustration of saying ‘no’ to the request to empowering ability of fulfilling patrons needs. 2. Share some surprising outcomes, like workflow modifications, better collaboration with Reference and Technical Processing Departments, 3. Give overview of survey conducted among IDS libraries on Document Delivery service status. Which libraries offer the service, who do they serve, what do they provide? Why some do not offer this service?4. Lastly, I would like to open discussion on practice, achievements, challenges, and plans for document delivery in fast pace of today’s libraries, the place for Document Delivery in the Library on demand.

Speakers

Friday July 26, 2019 9:55am - 10:45am
Boehlert Conference Room

9:55am

Network Zone Resource Sharing
A discussion on Alma Resource Sharing in the SUNY Network Zone.

Speakers

Friday July 26, 2019 9:55am - 10:45am
Strebel Auditorium

10:45am

Break
Friday July 26, 2019 10:45am - 11:15am
Strebel Lounge

11:15am

Tipasa ILL/Acquisitions integration
A workflow presentation illustrating OCLC’s Inter-Library Loan/Acquisitions integration. This session will demonstrate how a mid-sized comprehensive university in Kentucky uses OCLC’s Tipasa platform to process inter-library loan requests and rush through purchase requests using OCLC’s WMS acquisitions module.


Friday July 26, 2019 11:15am - 12:05pm
Library Concourse

11:15am

One desk to rule them all? Moving to a single service point in an Academic Library.
Evolution of reference service from a traditional desk model to a “one-stop shopping” model of providing public service that eliminates a physical reference desk while maintaining service for walk-in patrons. Research and Borrowing Services desks will be merged into a single, integrated service point to provide one focus point for service. Ready reference and directional questions will be answered at the central “service desk” (currently "Borrowing Services") and all true reference questions will be referred to on-call librarians.

Borrowing Services team members and circulation desk student employees will be retrained on how to refer questions. Student employees will learn about inter-library loan, campus directions, library policies, research referrals, library collections, how to find information in the collections, opening/closing responsibilities, and appropriate work to do at the desk while waiting for questions.


Friday July 26, 2019 11:15am - 12:05pm
Boehlert Conference Room

11:15am

Ex Libris Resource Sharing Update
Present the latest in Resource Sharing Initiatives from Ex Libris.

Speakers

Friday July 26, 2019 11:15am - 12:05pm
Strebel Auditorium

12:15pm

Lunch
Friday July 26, 2019 12:15pm - 1:15pm
Dining Commons

1:25pm

Chickens, Fences & Recalls: How to Make Change and Not Get Fired
A follow up to "Stop Chasing Chickens and Let the Fences Do the Work", given at OCLC Resource Sharing Conference in March 2018.
https://www.oclc.org/content/dam/oclc/events/2018/rsc18/audio/OCLC_RSC18_Stop_Chasing_Chickens.mp3
It is a data-driven case for extending ILL loan periods, rethinking non-compliance penalties and reduce labor involved with invoicing

Speakers

Friday July 26, 2019 1:25pm - 2:15pm
Library Concourse

1:25pm

Moving Beyond IP Authentication: The new Frontier in Single Sign-On
As libraries have been moving their technology solutions to cloud hosted Software-as-a-Service based services as well as begin to look at the RA21 initiative as becoming a new standard model for authenticating patrons to publisher platforms, libraries have been asking what this means for patron privacy and even more, how will a library implementation this new technology? Because proxy servers have been the target for cyber-attacks, keeping our patron data and infrastructure secure is becoming more and more critical and more and more difficult. In this session you will learn more about what RA21 is, what SAML technology is and how it is replacing IP Authentication, and how the OpenAthens solution can help your library prepare for this upcoming transition for how patrons will access content on publisher platforms.

Speakers

Friday July 26, 2019 1:25pm - 2:15pm
Boehlert Conference Room

1:25pm

Use your ILL system more efficiently: Learn how to apply OCLC policies and configurations
If you’ve ever wondered whether tweaking your ILL settings could help improve request processing at your library, this session is for you. We’ll explore options in the OCLC Policies Directory and OCLC Service Configuration and provide tips for setting up automatic deflections, custom holdings paths, lender strings, constant data, direct requests, and other options. You’ll go home with tips to help your staff save time and use your ILL system more efficiently.

Speakers

Friday July 26, 2019 1:25pm - 2:15pm
Strebel Auditorium

2:30pm