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Friday, July 26 • 9:55am - 10:45am
What patrons want – development end success of Document Delivery service at NYMC HSL.

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At New York Medical College, Health Sciences Library, Interlibrary Loan Department is small, active, evolving group that provides service to faculty, employees, students, and residents from NYMC and 5 other Hospital Locations. No library has it all and NYMC community values opportunity to receive materials they need in rapid turnaround time between few hours for most journal articles and few days for more obscure requests.But since 2011 is not just about inter-library loan anymore. In response to patrons need there has been emphasis on filling requests from our own collection offering Scan on Demand (document delivery) service. In this presentation I would like to 1. Discuss development and success of the “Scan on Demand” service. Migration from dissatisfaction and confusion tAt New York Medical College, Health Sciences Library, Interlibrary Loan Department is small, active, evolving group that provides service to faculty, employees, students, and residents from NYMC and 5 other Hospital Locations. No library has it all and NYMC community values opportunity to receive materials they need in rapid turnaround time between few hours for most journal articles and few days for more obscure requests.But since 2011 is not just about inter-library loan anymore. In response to patrons need there has been emphasis on filling requests from our own collection offering Scan on Demand (document delivery) service. In this presentation I would like to 1. Discuss development and success of the “Scan on Demand” service. Migration from dissatisfaction and confusion to gratification and accomplishment in patron view as well as from frustration of saying ‘no’ to the request to empowering ability of fulfilling patrons needs. 2. Share some surprising outcomes, like workflow modifications, better collaboration with Reference and Technical Processing Departments, 3. Give overview of survey conducted among IDS libraries on Document Delivery service status. Which libraries offer the service, who do they serve, what do they provide? Why some do not offer this service?4. Lastly, I would like to open discussion on practice, achievements, challenges, and plans for document delivery in fast pace of today’s libraries, the place for Document Delivery in the Library on demand.o gratification and accomplishment in patron view as well as from frustration of saying ‘no’ to the request to empowering ability of fulfilling patrons needs. 2. Share some surprising outcomes, like workflow modifications, better collaboration with Reference and Technical Processing Departments, 3. Give overview of survey conducted among IDS libraries on Document Delivery service status. Which libraries offer the service, who do they serve, what do they provide? Why some do not offer this service?4. Lastly, I would like to open discussion on practice, achievements, challenges, and plans for document delivery in fast pace of today’s libraries, the place for Document Delivery in the Library on demand.

Speakers

Friday July 26, 2019 9:55am - 10:45am
Boehlert Conference Room

Attendees (22)